Frequently Asked Questions
How do I get my cards for free?
When you save a design to your account you can also save it to the surfprint catalogue assuming you designed it using a 'Start from scratch' template. For every design saved like this we will give you a 50p voucher. You can collect as many vouchers as you like and they are redeemable against any purchase you make at www.surfprint.com. The vouchers cannot be redeemed against postage and packaging.
How do I make money from my designs?
Save a design to the surfprint catalogue (you will need to use a 'Start from scratch' template). We will ask you to enter descriptive words so that other users can search and find your design. When another user selects your design and alters it for their own use, we will reward you with £1 hard cash via PayPal. In addition to this, for every design saved to our catalogue we will give you a 50p voucher. You can collect as many vouchers as you like and they are redeemable against any purchase you make at www.surfprint.com. The vouchers cannot be redeemed against postage and packaging.
What are your standard card specs?
Our cards are 86mm x 55mm, same as a credit card. We use premium quality 340gsm stock which has been responsibly sourced (www.fsc-uk.org). All work is done in-house at our UK printing facility.
How long does it take my card to arrive?
You can choose the period taken to produce your cards. We will then despatch them via 1st Class Royal Mail. This service is usually next day but carries no guarantee. We may use a courier, at our discretion, and this will not add to any costs.
What if my card has an error on it?
When designing your cards online please take the utmost care when proof reading as surfprint are not responsible for any errors you may make. If one of our designers is creating a card for you, they will email a copy of the card to yourself for approval.
Do you print anything other than cards?
Yes we do, but you can’t design them online. Contact us to discuss any printing requirements you may have.
Will the colours exactly match the colours on my monitor?
No. Every monitor is set-up differently and we can’t guarantee the printed colour will be the same. We can guarantee that on reviewing of any design prior to printing we see a potential problem with the colour, we will get in touch and let you know. Between us we will then fix the problem.
Can my cards be double sided?
Yes they can, just not online. Contact us and get in touch.
Is the reverse of your standard cards blank?
Our standard cards are blank on the reverse. We never advertise our services on your cards as other printers do. We wouldn’t want your advert on our cards!
Can I upload my own images?
Yes you can. Our online system allows you to upload JPG, TIF, GIF and PNG files. If you have another type of file then SEND A DESIGN to us.
Do I have to be good at design to use your site?
No. With zero skill you will be able to create a unique card that will do you well. If you do have an eye for design then you can create designs for our catalogue and sell them to other users.